Refund Policy

Last updated: September 2026

Paid features on AustroCyber (the deep audit and the remediation plan) are digital services that are generated and delivered automatically, within minutes of purchase. Because of this instant-delivery nature, our refund policy is narrower than it would be for a physical product.

1. When we offer a refund

• Technical failure: if a paid check could not complete or its findings could not be delivered to you due to a fault on our side, we will either re-run the check at no cost or refund the purchase, your choice.
• Accidental or duplicate purchase: if you were charged twice for the same audit, or purchased in error and contact us before the deep audit has started running, we will refund the duplicate or erroneous charge.
• Not as described: if the deliverable substantially does not match what is described on our pricing page, contact us and we will review it in good faith.

2. When we generally do not offer a refund

Because the report is generated and delivered automatically once a paid check completes, we do not offer refunds simply because the findings were not what you expected or hoped for, or because you no longer need the report, once the audit has finished running and results have been delivered.

3. How to request a refund

Contact us through our contact form with your account email and the domain or IP audited. Since Paddle.com Market Ltd is the merchant of record for all purchases, approved refunds are processed by Paddle back to your original payment method; Paddle's own Buyer Terms also describe how you can request a refund directly through them.

4. Contact

Questions about this policy can be sent through our contact form.